RECENT CASE STUDIES

Achieving 30% Fill Rates vs. 10-Year Incumbents
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the business, combined with their goals for improved quality, responsiveness, and diversity led them on…
Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”

RECENT CASE STUDIES

Achieving 30% Fill Rates vs. 10-Year Incumbents
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the business, combined with their goals for improved quality, responsiveness, and diversity led them on…
Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”
Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”
Achieving 30% Fill Rates vs. 10-Year Incumbents
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Growing Diverse Spend Above 50%!”
Growing Diverse Spend Above 50%!
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy!”
100% Supplier Payment Accuracy!
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Excellence in Freelancer Management”
Excellence in Freelancer Management
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Transforming a Gen 2 MSP Program”
Transforming a Gen 2 MSP Program
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Transitioning from an Uncooperative MSP”
Transitioning from an Uncooperative MSP
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Hitting the Trifecta: Quality, Responsiveness & Savings”
Hitting the Trifecta: Quality, Responsiveness & Savings
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Achieving 100% Tier 1,  50% Tier 2 Diverse Spend”
Achieving 100% Tier 1, 50% Tier 2 Diverse Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “LatAm MSP Program Expansion”
LatAm MSP Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Return to Work Solutions for IT Contractors”
Return to Work Solutions for IT Contractors
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “MSP Growth and Adoption to 12+ BUs”
MSP Growth and Adoption to 12+ BUs
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Optimizing an Internally Managed MSP Program”
Optimizing an Internally Managed MSP Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

Growing Diverse Spend Above 50%!
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal internal adoption, low quality, and compliance challenges, among other issues. The Challenge Strategy: The client…
Featured image for “Growing Diverse Spend Above 50%!”
Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”
Achieving 30% Fill Rates vs. 10-Year Incumbents
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Growing Diverse Spend Above 50%!”
Growing Diverse Spend Above 50%!
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy!”
100% Supplier Payment Accuracy!
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Excellence in Freelancer Management”
Excellence in Freelancer Management
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Transforming a Gen 2 MSP Program”
Transforming a Gen 2 MSP Program
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Transitioning from an Uncooperative MSP”
Transitioning from an Uncooperative MSP
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Hitting the Trifecta: Quality, Responsiveness & Savings”
Hitting the Trifecta: Quality, Responsiveness & Savings
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Achieving 100% Tier 1,  50% Tier 2 Diverse Spend”
Achieving 100% Tier 1, 50% Tier 2 Diverse Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “LatAm MSP Program Expansion”
LatAm MSP Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Return to Work Solutions for IT Contractors”
Return to Work Solutions for IT Contractors
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “MSP Growth and Adoption to 12+ BUs”
MSP Growth and Adoption to 12+ BUs
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Optimizing an Internally Managed MSP Program”
Optimizing an Internally Managed MSP Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

100% Supplier Payment Accuracy!
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.  This case study addresses the critical design principles and execution that have contributed to…
Featured image for “100% Supplier Payment Accuracy!”
Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”
Achieving 30% Fill Rates vs. 10-Year Incumbents
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Growing Diverse Spend Above 50%!”
Growing Diverse Spend Above 50%!
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy!”
100% Supplier Payment Accuracy!
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Excellence in Freelancer Management”
Excellence in Freelancer Management
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Transforming a Gen 2 MSP Program”
Transforming a Gen 2 MSP Program
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Transitioning from an Uncooperative MSP”
Transitioning from an Uncooperative MSP
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Hitting the Trifecta: Quality, Responsiveness & Savings”
Hitting the Trifecta: Quality, Responsiveness & Savings
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Achieving 100% Tier 1,  50% Tier 2 Diverse Spend”
Achieving 100% Tier 1, 50% Tier 2 Diverse Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “LatAm MSP Program Expansion”
LatAm MSP Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Return to Work Solutions for IT Contractors”
Return to Work Solutions for IT Contractors
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “MSP Growth and Adoption to 12+ BUs”
MSP Growth and Adoption to 12+ BUs
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Optimizing an Internally Managed MSP Program”
Optimizing an Internally Managed MSP Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

Excellence in Freelancer Management
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual onboarding process with unpredictable volumes into an efficient, process-driven solution with minimal reliance on…
Featured image for “Excellence in Freelancer Management”
Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”
Achieving 30% Fill Rates vs. 10-Year Incumbents
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Growing Diverse Spend Above 50%!”
Growing Diverse Spend Above 50%!
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy!”
100% Supplier Payment Accuracy!
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Excellence in Freelancer Management”
Excellence in Freelancer Management
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Transforming a Gen 2 MSP Program”
Transforming a Gen 2 MSP Program
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Transitioning from an Uncooperative MSP”
Transitioning from an Uncooperative MSP
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Hitting the Trifecta: Quality, Responsiveness & Savings”
Hitting the Trifecta: Quality, Responsiveness & Savings
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Achieving 100% Tier 1,  50% Tier 2 Diverse Spend”
Achieving 100% Tier 1, 50% Tier 2 Diverse Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “LatAm MSP Program Expansion”
LatAm MSP Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Return to Work Solutions for IT Contractors”
Return to Work Solutions for IT Contractors
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “MSP Growth and Adoption to 12+ BUs”
MSP Growth and Adoption to 12+ BUs
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Optimizing an Internally Managed MSP Program”
Optimizing an Internally Managed MSP Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.
Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”
Achieving 30% Fill Rates vs. 10-Year Incumbents
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Growing Diverse Spend Above 50%!”
Growing Diverse Spend Above 50%!
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy!”
100% Supplier Payment Accuracy!
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Excellence in Freelancer Management”
Excellence in Freelancer Management
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Transforming a Gen 2 MSP Program”
Transforming a Gen 2 MSP Program
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Transitioning from an Uncooperative MSP”
Transitioning from an Uncooperative MSP
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Hitting the Trifecta: Quality, Responsiveness & Savings”
Hitting the Trifecta: Quality, Responsiveness & Savings
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Achieving 100% Tier 1,  50% Tier 2 Diverse Spend”
Achieving 100% Tier 1, 50% Tier 2 Diverse Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “LatAm MSP Program Expansion”
LatAm MSP Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Return to Work Solutions for IT Contractors”
Return to Work Solutions for IT Contractors
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “MSP Growth and Adoption to 12+ BUs”
MSP Growth and Adoption to 12+ BUs
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Optimizing an Internally Managed MSP Program”
Optimizing an Internally Managed MSP Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

Transitioning from an Uncooperative MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary…
Featured image for “Transitioning from an Uncooperative MSP”
Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”
Achieving 30% Fill Rates vs. 10-Year Incumbents
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Growing Diverse Spend Above 50%!”
Growing Diverse Spend Above 50%!
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy!”
100% Supplier Payment Accuracy!
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Excellence in Freelancer Management”
Excellence in Freelancer Management
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Transforming a Gen 2 MSP Program”
Transforming a Gen 2 MSP Program
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Transitioning from an Uncooperative MSP”
Transitioning from an Uncooperative MSP
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Hitting the Trifecta: Quality, Responsiveness & Savings”
Hitting the Trifecta: Quality, Responsiveness & Savings
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Achieving 100% Tier 1,  50% Tier 2 Diverse Spend”
Achieving 100% Tier 1, 50% Tier 2 Diverse Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “LatAm MSP Program Expansion”
LatAm MSP Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Return to Work Solutions for IT Contractors”
Return to Work Solutions for IT Contractors
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “MSP Growth and Adoption to 12+ BUs”
MSP Growth and Adoption to 12+ BUs
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Optimizing an Internally Managed MSP Program”
Optimizing an Internally Managed MSP Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

Hitting the Trifecta: Quality, Responsiveness & Savings
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that…
Featured image for “Hitting the Trifecta: Quality, Responsiveness & Savings”
Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”
Achieving 30% Fill Rates vs. 10-Year Incumbents
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Growing Diverse Spend Above 50%!”
Growing Diverse Spend Above 50%!
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy!”
100% Supplier Payment Accuracy!
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Excellence in Freelancer Management”
Excellence in Freelancer Management
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Transforming a Gen 2 MSP Program”
Transforming a Gen 2 MSP Program
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Transitioning from an Uncooperative MSP”
Transitioning from an Uncooperative MSP
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Hitting the Trifecta: Quality, Responsiveness & Savings”
Hitting the Trifecta: Quality, Responsiveness & Savings
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Achieving 100% Tier 1,  50% Tier 2 Diverse Spend”
Achieving 100% Tier 1, 50% Tier 2 Diverse Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “LatAm MSP Program Expansion”
LatAm MSP Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Return to Work Solutions for IT Contractors”
Return to Work Solutions for IT Contractors
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “MSP Growth and Adoption to 12+ BUs”
MSP Growth and Adoption to 12+ BUs
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Optimizing an Internally Managed MSP Program”
Optimizing an Internally Managed MSP Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

Achieving 100% Tier 1, 50% Tier 2 Diverse Spend
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate…
Featured image for “Achieving 100% Tier 1,  50% Tier 2 Diverse Spend”
Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”
Achieving 30% Fill Rates vs. 10-Year Incumbents
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Growing Diverse Spend Above 50%!”
Growing Diverse Spend Above 50%!
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy!”
100% Supplier Payment Accuracy!
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Excellence in Freelancer Management”
Excellence in Freelancer Management
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Transforming a Gen 2 MSP Program”
Transforming a Gen 2 MSP Program
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Transitioning from an Uncooperative MSP”
Transitioning from an Uncooperative MSP
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Hitting the Trifecta: Quality, Responsiveness & Savings”
Hitting the Trifecta: Quality, Responsiveness & Savings
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Achieving 100% Tier 1,  50% Tier 2 Diverse Spend”
Achieving 100% Tier 1, 50% Tier 2 Diverse Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “LatAm MSP Program Expansion”
LatAm MSP Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Return to Work Solutions for IT Contractors”
Return to Work Solutions for IT Contractors
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “MSP Growth and Adoption to 12+ BUs”
MSP Growth and Adoption to 12+ BUs
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Optimizing an Internally Managed MSP Program”
Optimizing an Internally Managed MSP Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.

RECENT CASE STUDIES

LatAm MSP Program Expansion
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).…
Featured image for “LatAm MSP Program Expansion”
Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”
Achieving 30% Fill Rates vs. 10-Year Incumbents
overviewAdding a New Supplier for the First Time in a DecadeA large technology company hadn’t added a new IT staffing supplier for the past decade.  But the demands of the
Featured image for “Growing Diverse Spend Above 50%!”
Growing Diverse Spend Above 50%!
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy!”
100% Supplier Payment Accuracy!
MSP
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Excellence in Freelancer Management”
Excellence in Freelancer Management
MSP
  |  
Payrolling
summaryOur team took over an existing, VMS-based payrolling program from a large, global provider within the communications and media sector. A key goal was to transform a complex, highly manual
Featured image for “Transforming a Gen 2 MSP Program”
Transforming a Gen 2 MSP Program
Financial Services
  |  
MSP
  |  
Professional Services
Discover how a leading insurance provider achieved transformative MSP outcomes with Pinnacle’s expert guidance. Learn the strategies that revolutionized their operations, streamlining processes and driving success in the competitive insurance industry.
Featured image for “Transitioning from an Uncooperative MSP”
Transitioning from an Uncooperative MSP
MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Hitting the Trifecta: Quality, Responsiveness & Savings”
Hitting the Trifecta: Quality, Responsiveness & Savings
MSP
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Achieving 100% Tier 1,  50% Tier 2 Diverse Spend”
Achieving 100% Tier 1, 50% Tier 2 Diverse Spend
MSP
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “LatAm MSP Program Expansion”
LatAm MSP Program Expansion
MSP
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).
Featured image for “Return to Work Solutions for IT Contractors”
Return to Work Solutions for IT Contractors
IT Staffing
After two years of pandemic-related remote work, a large financial institution is seeking to migrate both its full-time and contract work force to a hybrid model while minimizing attrition. This is particularly important for their IT-related work, which is based around a collaborative model.
Featured image for “MSP Growth and Adoption to 12+ BUs”
MSP Growth and Adoption to 12+ BUs
MSP
After a successful MSP and VMS implementation, a leading communications firm saw the opportunity to expand its program to encompass additional spend. However, the program was neither well-known nor understood internally, and the organization’s various business units had a long history of operating independently.
Featured image for “Optimizing an Internally Managed MSP Program”
Optimizing an Internally Managed MSP Program
MSP
As part of our strategic relationship with a long-term client, we proposed outsourcing their Talent Acquisition function. The IT/professional program had shrunken considerably over the past decade, and the talent pool was not strong enough to serve internal customer needs.
Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”
Featured image for “Growing Diverse Spend Above 50%!”
Growing Diverse Spend Above 50%!
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy!”
100% Supplier Payment Accuracy!
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Excellence in Freelancer Management”
Featured image for “Transforming a Gen 2 MSP Program”
Featured image for “Transitioning from an Uncooperative MSP”
Transitioning from an Uncooperative MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Hitting the Trifecta: Quality, Responsiveness & Savings”
Hitting the Trifecta: Quality, Responsiveness & Savings
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Achieving 100% Tier 1,  50% Tier 2 Diverse Spend”
Achieving 100% Tier 1, 50% Tier 2 Diverse Spend
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “LatAm MSP Program Expansion”
LatAm MSP Program Expansion
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).

Connect with a solutions expert

Featured image for “Achieving 30% Fill Rates vs. 10-Year Incumbents”
Featured image for “Growing Diverse Spend Above 50%!”
Growing Diverse Spend Above 50%!
summaryA regional energy provider sought to optimize its MSP program while at the same time growing its spend with local, diverse suppliers. In particular, the decade-old program was experiencing minimal
Featured image for “100% Supplier Payment Accuracy!”
100% Supplier Payment Accuracy!
Over the past decade, Pinnacle has achieved 100.0% supplier payment accuracy within our MSP programs.  Collectively, these programs represent tens of billions of dollars in payments and thousands of suppliers.
Featured image for “Excellence in Freelancer Management”
Featured image for “Transforming a Gen 2 MSP Program”
Featured image for “Transitioning from an Uncooperative MSP”
Transitioning from an Uncooperative MSP
A leading utility had a decade-long business relationships with an MSP provider that had been underinvesting in the program. Spend was low and not growing, compliance issues were significant, and customer satisfaction was virtually non-existent. In addition, the customer was using the MSP’s proprietary VMS technology rather than a leading commercial solution.
Featured image for “Hitting the Trifecta: Quality, Responsiveness & Savings”
Hitting the Trifecta: Quality, Responsiveness & Savings
A leading business and technology services provider had historically operated its contingent labor program with limited strategic involvement and a best efforts/low cost approach to req fulfillment, supplier management, and VMS technology. The result was too many suppliers, an inefficient process, and rates that were well outside of market.
Featured image for “Achieving 100% Tier 1,  50% Tier 2 Diverse Spend”
Achieving 100% Tier 1, 50% Tier 2 Diverse Spend
A large media & entertainment firm established aggressive goals around both Tier 1 and Tier 2 diversity spend across its enterprise. Historically, the percentage of Tier 2 diverse spend within contingent labor had consistently tracked in the upper teens. The goal was to accelerate Tier 2 diverse spend without adversely impacting supplier or candidate quality.
Featured image for “LatAm MSP Program Expansion”
LatAm MSP Program Expansion
A leading insurer sought to expand its contingent labor program internationally while expanding services to include both staffing as well as services procurement (SOW spend).